Return & Refund Policy

Return & Refund Policy

Last Updated: July 14, 2026

Thank you for shopping with GarageNest. We want our return and refund process to be clear and reasonable for both our customers and our store.

Please review this policy before requesting a return, refund, exchange, or order cancellation. Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

1. Return Eligibility

Unless otherwise stated on the applicable product page, you may request a return within 30 days of the date your order is marked as delivered.

To be eligible for a return, the product must:

  • Be unused, uninstalled, unaltered, and in the same condition in which it was received

  • Be returned in its original packaging

  • Include all accessories, manuals, labels, components, and promotional items

  • Show no signs of installation, vehicle use, contamination, wear, modification, or misuse

  • Be accompanied by valid proof of purchase, such as an order number or confirmation email

  • Be returned according to the instructions provided by GarageNest

After a return request is approved, the product must generally be shipped within 7 days. Return requests or shipments submitted outside the applicable time period may be declined, except where otherwise required by law.

2. Non-Returnable Products

The following products are generally not eligible for return unless they arrived damaged, defective, materially different from their description, or unless applicable law requires otherwise:

  • Gift cards

  • Clearance or final-sale products

  • Customized or personalized products

  • Products that have been installed, mounted, connected, modified, or used

  • Products damaged through improper installation, misuse, neglect, accident, or unauthorized repair

  • Products with missing parts, accessories, manuals, packaging, labels, or safety seals

  • Opened or used consumable products

  • Products containing fluids, chemicals, adhesives, sealants, cleaners, coatings, or similar substances once opened

  • Products that cannot be safely resold due to contamination, wear, hygiene, or safety concerns

  • Products returned without prior authorization

A product will not qualify as defective solely because it is incompatible with a customer’s vehicle when the product description, measurements, specifications, or compatibility information were accurately provided.

Customers are responsible for checking product dimensions, specifications, installation requirements, and vehicle compatibility before placing an order.

3. Return Authorization

Before returning any product, contact us at:

Email: livguevictfeit@gmail.com

Please include:

  • Your full name

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Clear photos or videos when the product is damaged, defective, incomplete, or incorrect

If the return is approved, we will provide return instructions and, when applicable, a Return Authorization number.

Do not return a product to the address printed on the original shipping package unless we specifically instruct you to do so. Returns sent to an unauthorized address or returned without prior approval may be delayed, refused, or returned to the sender.

Customers should use a trackable shipping service and retain the shipping receipt until the return has been completed.

4. Return Shipping Costs

Customers are generally responsible for return shipping costs when a return is requested because of:

  • A change of mind

  • An accidental purchase

  • Ordering the wrong size, specification, model, or quantity

  • Vehicle incompatibility that could reasonably have been identified from the product information

  • No longer needing or wanting the product

GarageNest will provide an appropriate resolution when we verify that a product was:

  • Incorrectly shipped

  • Damaged before or during delivery

  • Defective upon arrival

  • Missing material components

  • Materially different from the product ordered

Depending on the circumstances, the resolution may include a prepaid return label, replacement, replacement component, partial refund, or full refund.

Return shipping costs and the risk of loss remain the customer’s responsibility until the authorized return is received, except when the return results from a verified error by GarageNest or as otherwise required by law.

5. Inspection and Refunds

All returned products are inspected before a refund is approved.

We may reduce or decline a refund when a returned product:

  • Shows signs of use, installation, wear, damage, alteration, or contamination

  • Is missing original parts, accessories, manuals, labels, or packaging

  • Is different from the product authorized for return

  • Was damaged because it was packaged improperly for return shipping

  • Does not otherwise meet the requirements of this policy

If your refund is approved:

  • The refund will generally be issued to the original payment method

  • Refund processing typically takes 5–10 business days after approval

  • Your bank, card provider, or payment service may require additional processing time

GarageNest does not control the processing time of banks, card issuers, or payment providers after a refund has been submitted.

Original shipping charges are generally non-refundable unless the return is caused by an incorrect shipment, verified defect, or another error attributable to GarageNest.

6. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incorrect, or incomplete, contact us within 7 days of delivery at:

Email: livguevictfeit@gmail.com

Please provide:

  • Your order number

  • A clear description of the issue

  • Photos of the product

  • Photos of the packaging and shipping label

  • A video showing the issue when reasonably necessary

Keep the product, packaging, manuals, accessories, and shipping materials until we provide further instructions. Do not discard, repair, install, alter, or return the product before receiving instructions from us.

After reviewing the information provided, we may offer:

  • A replacement product

  • Replacement parts

  • A partial refund

  • A full refund

  • Another reasonable resolution permitted by applicable law

The available resolution will depend on the nature of the issue, available inventory, and applicable legal requirements.

7. Exchanges

Direct exchanges are generally available only for products that are verified as damaged, defective, incomplete, or incorrectly shipped.

If an approved replacement is unavailable, we may issue a refund according to this policy.

For change-of-mind returns, customers may need to return the original product and place a separate order for the preferred product.

8. Order Changes and Cancellations

Cancellation or modification requests should be submitted as soon as possible after an order is placed.

Orders may be eligible for cancellation within 12 hours of purchase only when processing, fulfillment, or shipment has not started.

Submitting a cancellation or modification request does not guarantee that the request can be completed.

Once an order has entered processing, been transferred to a fulfillment location, or been shipped, it may no longer be possible to:

  • Cancel the order

  • Change the delivery address

  • Change the product, size, model, specification, or quantity

  • Add or remove products

When cancellation is no longer available, the customer may request a return after delivery in accordance with this policy.

9. Shipping Address and Delivery Issues

Customers are responsible for providing a complete and accurate shipping address when placing an order.

GarageNest is not responsible for delivery delays, failed deliveries, or losses caused by:

  • Incorrect or incomplete addresses provided by the customer

  • Failure to include apartment, unit, suite, or access information

  • Refused delivery

  • Failure to collect a package

  • Delivery restrictions at the destination

  • Unauthorized address changes requested directly from the carrier

If a package is returned to the sender because of an address issue, refusal, or failure to collect it, we may offer:

  • Reshipment after payment of additional shipping costs

  • A refund of the eligible product price, excluding original shipping charges and other non-recoverable costs

Any deduction will be made only where permitted by applicable law.

10. Packages Marked as Delivered

If tracking information shows that a package was delivered but you cannot locate it:

  1. Check around the delivery location, mailbox, entrance, garage, reception area, and other secure locations.

  2. Ask household members, neighbors, building staff, or reception staff whether they accepted the package.

  3. Contact the shipping carrier for delivery details.

  4. Contact GarageNest if the package remains missing.

We will provide reasonable assistance where possible. However, a carrier’s delivery scan does not automatically guarantee that a refund or replacement will be approved.

We may request additional information or require the completion of a carrier investigation before determining the available resolution.

11. Product Compatibility and Installation

GarageNest sells vehicle maintenance, repair, cleaning, organization, and garage-related products.

Vehicle compatibility may vary according to the vehicle’s:

  • Make

  • Model

  • Year

  • Trim

  • Engine type

  • Configuration

  • Existing equipment

  • Previous modifications

Customers must review all available product specifications and compatibility information before purchasing or installing a product.

Unless the product information was materially inaccurate, returns arising from incorrect customer selection, failed compatibility checks, improper installation, or unauthorized modification may be treated as change-of-mind returns.

Installation should be completed according to the product manufacturer’s instructions and the vehicle manufacturer’s requirements. Products requiring specialized tools, technical knowledge, electrical work, lifting, mechanical repair, or safety-critical installation should be handled by a qualified automotive professional.

GarageNest is not responsible for damage caused by improper installation, unauthorized modification, misuse, failure to follow instructions, or use of a product with an incompatible vehicle, except where responsibility cannot legally be excluded.

12. International Returns

For international orders:

  • Customers are responsible for return shipping costs unless the return results from a verified GarageNest error

  • Customs duties, import taxes, brokerage fees, and similar government charges are generally non-refundable

  • Customers may be responsible for customs documentation and return import charges

  • International returns must follow the return instructions provided by GarageNest

GarageNest is not responsible for customs fees charged by government authorities or third-party carriers.

13. Chargebacks and Payment Disputes

Before submitting a chargeback or payment dispute, please contact us so that we have an opportunity to review and resolve the issue.

Submitting a chargeback does not automatically cancel an order, create a return authorization, or remove the customer’s obligation to return a product when a return is required.

We reserve the right to provide order, delivery, communication, return, and transaction records to the applicable bank or payment provider when responding to a payment dispute.

This section does not limit any lawful right to dispute an unauthorized or incorrect transaction.

14. Policy Abuse and Fraud

GarageNest may refuse a return, refund, replacement, or exchange when there is reasonable evidence of:

  • Return fraud

  • Product substitution

  • False damage or non-delivery claims

  • Altered documentation

  • Repeated policy abuse

  • Returning a product different from the product purchased

  • Intentional damage or misuse

Any decision under this section will be made in accordance with applicable law.

15. Contact Information

For questions about returns, refunds, damaged products, or order cancellations, please contact:

Store Name: GarageNest

Email: livguevictfeit@gmail.com

Website: https://garagenest.us

Business Type: Online Retail Store

Main Category: Vehicle Maintenance & Garage Supplies

We generally respond within 1–2 business days, Monday through Friday, excluding public holidays and periods of unusually high inquiry volume.

Response times are estimates and are not guaranteed.